• 08-Jun-2017 to 07-Aug-2017 (MST)
  • Customer Service
  • Provo, UT, USA
  • DOE
  • Hourly
  • Full Time

PTO, 401k, Medical, Dental

Customer Service Representative

Are you a highly motivated, energetic person with a positive attitude?  Do you love helping customers by handling both Incoming and Outbound Calls, researching account history and handling account resolutions?  Are you ready to make your career rock?  Then Ziplocal is the choice for you!  This position is located at our corporate office in Provo, Utah.

 ZipLocal grows client visibility through print and digital media solutions to local businesses. Our Company provides local and creative multi-media advertising that increases businesses' online presence through quality products including social media, online listings and more.

 Duties and responsibilities:

  • Take incoming calls from customers with questions concerning their account. Responding to voicemail
  • Making daily proactive calls to customers
  • Research account histories in order to resolve customer concerns/complaints. Submit timely and accurate paperwork regarding customer/resident changes/requests to create an account resolution
  • Document all account activity.

 Minimum Job Requirements/Key Skills: 

  • High School diploma/ GED with a minimum of 1-year customer service telephone experience required
  • Must have excellent spelling and grammar skills
  • Must have basic computer skills with a working knowledge of Microsoft Excel and Word
  • Ability to work well under tight deadlines and produce high-quality work within those tight deadlines
  • Excellent organization skills & clear, legible handwriting
  • Must be able to work well and communicate with team and other departments within the company
  • Must be able to type 30+ wpm
  • Must be able to multi-task & be adaptable to constant change
  • Bilingual (Spanish) is a plus but not required

Benefits include:

  • Medical, dental, and vision insurance
  • 401k plan with company match
  • PTO & Nine paid company holidays per year
  • Ongoing training and skill development

 To learn more about ZipLocal, visit our website @

 Join the Ziplocal team and make a career choice that is both challenging and rewarding!

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